Frequently asked questions

If you have a question that doesn’t appear on our list, please get in touch – we’re always happy to help.

Getting started

Once you have registered you will be sent a series of emails with helpful hints and tip as to how to get started with Collage, check your SPAM/junk mail in case they’ve dropped in there!

My child is not 'school age', can I still use the Collage App?

You can use The Early Years Foundations Stage to track your child from birth to 5 or you can track them under Customise which allows you to create any category to track and store their learning against.

When they are school age, if you want to track against a curriculum you can select the Curriculum tracking method and select a curriculum or you can carry on with the Customise tracking.

Is my data safe?

Yes, your data is safe. It is not shared with any third parties and is stored in an encrypted server in AWS UK datacenters. We are ICO registered and we have installed two-factor authentication for payment security.

How do I log in, do I need a password?

We use password-less login so you do not need a password to access the system. Simply log in with your registered email which will send you a link. Clicking that will open a new page and you will be taken straight into the system

How can I change my profile?

Click on the arrow on the top right of the screen and click Account settings. From here you can change your profile picture or any information associated with your account.

How do I add an extra child?

Go to learners. From here you will see a button to “Add learner”. Click and simply create another learner.

How do I create a journal/report?

A journal/report can be created by clicking on the menu, scroll down and click reports/journals and then follow the instructions on the screen.

How do I contact you?
Will my data be shared publicly?

No, they are stored on our private cloud server. If you decide to leave Collage and don’t download your data, we will remove your data after 30 days.

I've decided to leave and want to download data

Simply go to your account settings, scroll down and you will see an option to 'export my data'. This will generate a full export for you. Then simply click the 'Close my account' button at the bottom of that same page which will cancel your subscription and delete all data we have stored for you in our systems.

Where are the data/back ups stored?

All of our data is stored in UK based AWS cloud servers.

Who can access my data?

The only people that have access to your data is the Collage technical team and any users that you have given access to the account. This data can not be shared with anyone else without permission and is never viewed unless we have permission from you to troubleshoot. We are registered with ICO and follow all of their data protection protocols.

How do I change the curriculum age my child is working at?

You go to edit learner and change the year group/keystage or progression that you want your child to work at. Just make sure you click update learner at the bottom. Any previous uploads against a different year group will be archived but you will still be able to access them.

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